If you are not completely satisfied with an Eraz product, please return it for an exchange or merchandise credit. Notify our customer service at 530-343-0830. In case of damage, the item must be packed within the original packaging and a call tag will be issued by Eraz after you have notified them of the damage. This must be made within fifteen days of shipping. For all Williams-Sonoma, Solutions and other catalog and retail stores, you need to notify them of any damage or return requests.